Contact us

You are a
professional

Please feel free to visit our affiliation page
to find out how to collaborate with us.

You are an
individual

Please feel free to visit our FAQ page to find
the answer to your question.

How to contact us?

EMAIL

Please use the form below
Our agents will reply shortly

CHAT

Our advisers are available
at opening hours , from 8h to 17h UTC

Salutation

*mandatory for following reasons : medical assistance, certificate change, contract change, Submit a Claim/fees, make a complaint, Cancel Contract/Refund

Reason of Contact:

Reason for cancel contract

Cancelled because of Visa refusal

Cancelled within 14 days from the date of purchase of the contract

Please provide a proof of visa refusal from Embassy

Upload Certificate

One file only.
2 MB limit.
Allowed types: jpg, jpeg, pdf.

Upload document

Maximum 3 files.
2 MB limit.
Allowed types: jpg, jpeg, png, pdf.

I hereby consent to my personal data being processed by AXA Schengen

Important Information:
For security purposes please do not send sensitive information such as bank, debit or credit card details via email. AXA Schengen can not be held responsible for information transmitted in this way.

Contact the medical assistance
in case of urgency

The number below is an urgency line dedicated only for medical assistance
+32 2 552 53 98
Service open 24h/24,7/7

Make a claim

You can now make a claim online using our new platform
(in english/french only).

Get Schengen insurance