Privacy Policy

AXA SCHENGEN.COM
Privacy Policy
 

INTER PARTNER ASSISTANCE respects your privacy and ensures that all personal data is processed in accordance with best practices in terms of confidentiality and applicable legislation on personal data, in particular the General Data Protection Regulation (No. 2016/679) (hereinafter the "GDPR").

The purpose of this Policy is to inform you about how INTER PARTNER ASSISTANCE processes your personal data on this website.

UPDATING THIS POLICY

INTER PARTNER ASSISTANCE may update this Policy in response to legal, technical, or commercial changes. When updates are made, INTER PARTNER ASSISTANCE will take appropriate measures to inform you, depending on the significance of the changes. Where required by law, INTER PARTNER ASSISTANCE will seek your consent for any significant changes to the processing of your personal data. This Policy was last updated on October 8, 2025.

LEGAL NOTICE – DATA CONTROLLER

SA INTER PARTNER ASSISTANCE Member of the AXA PARTNERS Group Head office: Boulevard du Régent 7, 1000 Brussels Registered with the Crossroads Bank for Enterprises under number 0415.591.055, RPM Brussels Insurance company approved under code 0487

(hereinafter referred to as "IPA").

For your information, the Data Controller may subcontract the management of claims or certain administrative tasks to another entity of the AXA Partners group, located in the European Economic Area, England, India, or Morocco.

PURPOSE OF PROCESSING & LEGAL BASIS

IPA processes your Personal Data on the following legal bases:

  • The performance of your contract: in order to provide you with assistance or services, to manage or perform your contract or policy, the development, management, adaptation, and updating of the website and/or its features, customer service, management of the database of individuals, management of requests and claims;
  • The pursuit of IPA's legitimate interests: in order to manage the website, carry out technical or statistical analyses, ensure the prevention and management of the website's IT security, manage the relationship with the insured, the Beneficiary, or the User, detect, prevent, and combat fraud, monitor its portfolio, and combat money laundering and terrorist financing;
  • Compliance with legal and regulatory obligations: to comply with and apply the applicable legislation (tax, social, accounting, etc.) to the assistance services provided for in your contract or insurance policy.


DATA PROCESSED VIA THE WEB APPLICATION

IPA may collect the following Personal Data via the website:

  • Identification data;
  • Contact data;
  • Economic and banking data;
  • Contractual data;
  • Sensitive data (such as health-related data);
  • Location data;
  • Connection data (IP address, etc.). 
  • Data relating to events linked to the devices you use (system activity, date and time of connection, hardware settings, technical issues, etc.).
  • Information you may share with IPA during a call.
  • Other information related to your request that you may share with us.


NECESSITY OF PROVIDING PERSONAL DATA

The personal data relating to the data subject that IPA requests is necessary for the conclusion and performance of the insurance contract or the provision of the service. If you do not provide the necessary information, we may not be able to provide you with the insurance policies, insurance benefits, or services you have requested.


TO WHOM DO WE DISCLOSE YOUR PERSONAL DATA?

IPA may share your personal information with two types of organizations: AXA Group companies and other third parties outside the Group.

AXA GROUP COMPANIES

In order to provide our services or coverage, your Personal Data may be shared with other AXA Group companies.

For internal management and organizational purposes, your Personal Data may be shared with:

  • AXA PARTNERS group entities responsible for managing claims and/or any complaints. These entities are located in the European Economic Area, England, and Morocco.
  • Specialized teams responsible for fraud prevention, detection, and management (including contract and claims managers, anti-fraud personnel, internal control, and legal departments), which are located in Belgium and France.
  • Teams responsible for various satisfaction surveys aimed at improving service quality, located in the country of residence of the data controller and in France.

We also use a number of AXA entities to provide us with shared operational, IT, and infrastructure services, both within the AXA Partners group and more generally within the AXA Group. These entities may be located outside the European Economic Area, including, but not limited to, England and India.
 

THIRD PARTIES OUTSIDE THE AXA GROUP

In order to provide our services or coverage, your Personal Data may be shared with other companies that are not part of the AXA Group:

  • Field service providers who perform assistance operations (breakdown services, taxis, doctors, hospitals, etc.);
  • Other categories of service providers (such as banking and payment service providers, IT support – infrastructure and cloud providers, communication service providers, satisfaction survey providers, social media connector providers (such as Apple and Google), etc.);
  • Judicial authorities or regulatory bodies;
  • Public or private organizations related to the insurance sector for annual statistical and fraud prevention purposes, for the settlement of claims, or for auditing purposes;
  • Parties involved in ongoing or potential legal proceedings, or who help us establish, exercise, and defend our legal rights. For example, we may share information with our legal advisors or other professional advisors;
  • Other parties to the extent that you have given us your consent to do so or where permitted or required by law.

The disclosure of your personal information to a third party outside the AXA Group, with the exception of law enforcement agencies or other bodies exercising their official authority, will only be made if the third party has agreed to keep your information strictly confidential and will only use it for the specific purposes for which we have provided it.

DATA TRANSFER

When personal data is shared with or accessed by an AXA entity located outside the EEA, that entity is a member of AXA's Binding Corporate Rules. We are the first insurance group to adopt Binding Corporate Rules (BCRs). These rules are an internationally recognized standard for the protection of personal information and provide an adequate guarantee for the transfer of your personal information to our group companies located outside the United Kingdom and the European Economic Area. They have been approved by the UK Information Commissioner's Office (ICO), the French Data Protection Authority (CNIL) and 15 other European data protection authorities. BCRs are a contractual framework for data privacy that defines the minimum measures for protecting personal data (customer, employee, and other stakeholder data) obtained in the course of business when that data is transferred within multinational companies.

For more information on AXA's binding corporate rules, including a list of companies bound by the BCRs and frequently asked questions, please visit the following link: Our commitments | AXA.

In addition, some of the recipients and technical solutions mentioned above may be located in countries outside the EEA and the UK. When we transfer your personal information outside the EEA and the UK, in all cases where personal data is transferred to a country considered not to offer the same level of personal data protection as the EU or the UK, we will ensure that appropriate safeguards, such as standard contractual clauses approved by regulatory authorities or international data transfer agreements, as well as other contractual, organizational, and technical measures (which may be necessary following a risk assessment) have been implemented to ensure the adequate protection of your personal information.

DATA RETENTION

IPA retains Personal Data collected via the website for the duration of use of the website and for the duration of the provision of related services or support guarantees. This period may be extended by the legal retention period (particularly for accounting or tax purposes) or the limitation period in order to be able to respond to any requests or appeals that may be made after the end of use of the website or after the closure of the claim file. IPA undertakes to keep your Personal Data secure, confidential, and accurate during the period of use authorized herein. At the end of the retention period, your Personal Data will be anonymized or destroyed. Retention period for your personal data:

  • Policies and contracts are kept for a period of 5 years after their termination pursuant to Article 291 of the Law of April 4, 2014.
  • Claims or intervention files are kept for a period of 10 years from their operational closure for tax reasons in accordance with Article 60 of the VAT Code, Article 315 of the Income Tax Code and Article 2262 Bis of the Civil Code.
  •  , telephone recordings, surveys, and statistics are kept for a period of three years from the date of their completion.

CONFIDENTIALITY

IPA has taken all necessary measures to preserve the confidentiality of Personal Data and to protect against unauthorized access, misuse, modification, or deletion thereof. To this end, IPA follows security and service continuity standards and regularly assesses the security level of its processes, systems, and applications, as well as those of its partners.

PROCESSING OF DATA FOR DIRECT MARKETING PURPOSES

IPA may process your personal data for direct marketing purposes (commercial actions, personalized advertising, profiling, data matching, brand awareness, etc.) in order to improve its knowledge of you and your needs, to inform you of its activities, products, and services, and to send you commercial offers.

In order to offer the most appropriate services in relation to direct marketing, this personal data may be communicated to companies and/or individuals acting as subcontractors or service providers for Inter Partner Assistance, other companies belonging to the same group as IPA, and/or insurance intermediaries.

This processing is necessary for the legitimate interests of IPA in developing its economic activity.

RIGHTS OF THE DATA SUBJECT

You have the right to:

  • obtain confirmation from IPA as to whether or not Personal Data concerning you is being processed and, where it is, to access that data;
  • to have your Personal Data that is inaccurate or incomplete corrected and, where applicable, completed;
  • to have your Personal Data erased in certain circumstances;
  • to restrict the processing of your Personal Data in certain circumstances;
  • to object, on grounds relating to your particular situation, to the processing of your Personal Data based on IPA's legitimate interests. IPA will no longer process the Personal Data unless it demonstrates that there are compelling legitimate grounds for the processing which override the interests and rights and freedoms of the data subject;
  • to object to the processing of your Personal Data for direct marketing purposes, including profiling for direct marketing purposes;
  • not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or significantly affects you; however, if such automated processing is necessary for the conclusion or performance of a contract, you have the right to obtain human intervention from IPA, to express your point of view, and to contest IPA's decision;
  • to receive your Personal Data provided to IPA in a structured, commonly used, and machine-readable format; to transmit this data to another data controller, where (i) the processing of your Personal Data is based on consent or for the performance of a contract and (ii) the processing is carried out using automated means; and to have your Personal Data transmitted directly from IPA to another data controller, where technically feasible;
  • withdraw your consent at any time, without prejudice to processing carried out lawfully prior to withdrawal, where the processing of your Personal Data is based on consent.

CONTACT IPA

You can contact IPA to exercise your rights at the following addresses. Your request must be accompanied by a photocopy of both sides of your identity card (or any other identity document):
 

  • By post:
    Data Protection Officer Inter Partner Assistance S.A.
    Boulevard du Régent 7
    1000 Brussels
     
  • By email:
    dpo.BNL@axa-assistance.com

IPA will process requests within the time limits provided for by law. Except in cases of manifestly unfounded or excessive requests, no payment will be required for the processing of such requests.

FILE A COMPLAINT

If you believe that IPA is not complying with the relevant regulations, you are invited to consult IPA as a matter of priority. You may also file a complaint with the Personal Data Protection Authority at the following address:

DATA PROTECTION AUTHORITY
Rue de la Presse, 35
1000 Brussels
Tel. +32 2 274 48 00
Email: contact@apd-gba.be

You can also file a complaint with the court of first instance in your place of residence.